Briar Rose essays

Briar Rose essays In a nutshell: Briar Rose is the story of the Holocaust intertwined with the fairy tale of Sleeping Beauty. The story begins with the death of the "Gemma," the grandmother of Becca. Through out Beccas life Gemma told the story of Sleeping Beauty many times to her. Now, however, after making a promise to her grandmother, to find her past, the once insignificant fairy tale might be a clue to her actual past. Before her grandmother's death Becca had vowed to fulfill her grandmothers promise, which was to rediscover her origin. After the grandmother's death, Becca became intrigued in what she had found in a box Gemma left behind. In the box there were only vague clues about Gemmas past. Drawn to the mystery of her grandmothers past, Becca continued to search for clues. After finding out what could be a lead to Gemmas past, Becca decides to go to Poland were everything began. Once in Poland Becca tries to solve the mystery. When Becca goes to Joseph Potocki, a once close friend of Gemma, this is all answered There in Joseph Potocki's house Becca finds the shocking conclusion to her grandmother's past. Gemma's fairy tales were not all so make believe in the end. The story Joseph told was shocking. Gemma's past was darker than Becca thought. As Joseph told his story, Becca began to realize not only the significance of the story; but also what Gemma actually went through. The story explained Josephs and Gemmas escape from the Holocaust. Joseph goes on to explain how he had saved Gemma by bringing her back to life, the escape from the concentration camps, and finally, freedom. After finding the truth Becca returns home content, knowing she has fulfilled her vow. What's so special: The book has a rich and intriguing story line. It uses the fairy tale of Sleeping Beauty intertwined with the Holocaust to make an all most life like story, that keeps you reading fo...

Free Essays on Higher ED

The Role of Higher Education People view higher education from many different perspectives. For some, it is a pathway to a career. For others, it is an opportunity to learn more about oneself. I believe that the purpose of higher education is to facilitate intellectual growth that will enable the individual to become an active citizen of the world and to prepare the learner for success in a chosen profession.. Therefore, I think teachers are here to teach, but also to dedicate themselves and their resources to assisting students in achieving the ultimate success as inquisitive learners, engaged and thoughtful citizens, and caring and competent professionals. The first step in the journey toward intellectual wisdom through higher education requires the critical examination of oneself. No one perspective offers the answers to questions that face us in the twenty-first century. Broad cultural and intellectual perspectives presented through the arts, humanities, and social and natural sciences are the pathways to understanding the complexities of our world, our professions, and our communities. Developing a broad perspective of the world relies on an exchange of ideas from a variety of sources that are not strictly related to one's profession. I believe most university campuses strive to unite the wisdom of general education and the knowledge of professional preparation into an integrated process of true learning through higher education.... Free Essays on Higher ED Free Essays on Higher ED The Role of Higher Education People view higher education from many different perspectives. For some, it is a pathway to a career. For others, it is an opportunity to learn more about oneself. I believe that the purpose of higher education is to facilitate intellectual growth that will enable the individual to become an active citizen of the world and to prepare the learner for success in a chosen profession.. Therefore, I think teachers are here to teach, but also to dedicate themselves and their resources to assisting students in achieving the ultimate success as inquisitive learners, engaged and thoughtful citizens, and caring and competent professionals. The first step in the journey toward intellectual wisdom through higher education requires the critical examination of oneself. No one perspective offers the answers to questions that face us in the twenty-first century. Broad cultural and intellectual perspectives presented through the arts, humanities, and social and natural sciences are the pathways to understanding the complexities of our world, our professions, and our communities. Developing a broad perspective of the world relies on an exchange of ideas from a variety of sources that are not strictly related to one's profession. I believe most university campuses strive to unite the wisdom of general education and the knowledge of professional preparation into an integrated process of true learning through higher education....

Information Technology and Explosive Change Essay

Information Technology and Explosive Change - Essay Example Over the years, the level of innovation that technology has brought in the running of companies is unprecedented. Unlike before when the use of technology was confined to some few business set ups, today, information technology is in use in almost every company to bring about swift changes in the way companies go about their everyday activities – thus innovation. With technological innovations, information technology tools are today at the hem of affairs instead of manual application of human strength and knowledge. Such innovations have brought about speed in the delivery of work, thereby making companies have higher outputs. This means that efficiency generally go up with innovations because â€Å"many people have the tools to design new and innovative software to solve common problems and improve efficiency† (Global Guru, 2009). As information technology enhances and increases rate of production with innovative ways of getting production implemented, information technology again plays an important role of ensuring that products and services reach as many customers as possible. In times past, people living in one country barely had an idea about the kind of business that went on in other countries. Today, companies with just one branch in one country can boast of global customer base because of the power of information technology. Via the internet, companies of all kind – including individual freelancers make thousands of dollars a month because of the expanded reach of customer base that information technology offers them. To conclude, all companies who have not fully come to embrace the miracle of technology are advised to do so. Research among companies on how best they can utilize technology should not stop so that they will not lug behind in the new global trend. National Institute of Health (2011). Using Technology to Study Cellular and Molecular Biology. Retrieved October 31, 2011 from

Case study Essay Example | Topics and Well Written Essays - 250 words - 45

Case study - Essay Example Cost reduction capabilities help the company to minimize operational cost and other overheads. Bella enjoys technological capabilities by producing less sophisticated products that would sell easily for customers’ consumption. The first set back that fails Baton is the sudden departure of a project manager at St Louis. The human resource finds it complicated to recruit new individuals to occupy the vacant positions. Baton faces serious technical problems and sourcing issues such as pairing of Audio-to-Digital Converter (ADC) with a higher performing low noise amplifier. Asia does not manufacture a microcontroller making the company purchase it from America causing much delay and in effect raising the cost of acquisition. Conflict of interest between design and manufacturing sections contributed to Baton failure (Leonard &Young 2012). Bella India should take on project TKO and develop EKG because of the fast growing market despite the competition faced. The low costs of their products attract the customers. Services such as warranty would outdo the competitors. The management team has the knowledge of the market places ensuring penetration and conquering new markets. Organization’s strategies such as designing a simple and affordable portable equipment (2kg) that would connect a larger community gearing its

Employment contract Essay Example for Free

Employment contract Essay To raise a grievance at work the first step would be to talk to your line manager, explain the situation and see if the problem can be solved informally. If, however, the grievance cannot be resolved informally then the issue can be raised formally using the following procedure: Stage 1 Employees may request in writing a formal meeting with the line manager to state the grievance. Where the issue involves the line manager, this request should be made to the manager’s manager (area manager). Grievances should be made as soon as possible and in any event within 3 months of the issue complained about taking place. A hearing will be arranged, normally within 10 working days, for the employee to discuss the issue with the manager. A decision will be made once the matter has been fully investigated and the manager will communicate their response in writing within 5 working days. This should include details of the employee’s right to appeal. Stage 2 If the employee is dissatisfied with the decision then they have received in stage 1 then they can take their grievance further and request in writing a formal meeting under stage 2 of the grievance procedure. This will be conducted by a manager other than the manager that carried out the stage 1 meeting. The employee will receive the decision of this hearing in writing within 5 working days. Stage 3 If the employee is still dissatisfied with the decision then they may appeal in writing to the Chief Executive of the Trust within 10 working days of receipt of the stage 2 decision. A further meeting will take place and the decision will be confirmed in writing within 5 working days of the hearing. The decision at stage 3 of the procedure is final, in so far as the Trusts internal procedures are concerned. Bv 1. Data Protection All confidential information should be kept secure by employees in order to protect customers and their families. Confidential information (e.g. customer support plans, support notes and medication administration forms) must not be left in a place where non-authorised individuals may view it. Data should not be passed on to anyone without the consent of the customer or their next of kin. 2. Grievance Any grievances should be reported to the line manager to try to resolve the issue informally. If, however, it is not resolved at this level then there is a grievance procedure in place which enables employees to pursue the matter formally. 3. Conflict Management If employees have a problem with another member of staff and it cannot be resolved between themselves then they should contact their line manager for assistance with resolving the issue. If the conflict involves the line manager or if the employee feels that they are not receiving adequate support then they should report to the area manager. 4. Anti-discriminatory Practice All employees are expected to act with dignity and respect towards each person’s individual beliefs and identity. Customers, accessing Oaklea care and support services, should not be treated less favourably based on their; age, sex, disability, race, religion or belief, sexual orientation, marital status or pregnancy/maternity or gender. 5. Health Safety All employees have personal responsibility in ensuring their own and others health, safety, and welfare at work. We are required to read and apply organisational policies and procedures regarding health and safety, undertake necessary training, wear personal protective equipment (PPE) provided, use safety equipment and safety devices where required and report any hazardous conditions to the line manager or Health and Safety Officer. 6. Confidentiality All information concerning customers and/or their families must be treated  with the upmost respect and all employees have an obligation to protect this information. Confidential information must not be disclosed to a third party either formally or informally (gossip). The sharing of information may be necessary for continuation of good care and support of customers (e.g. between other employees or professions). If employees are asked to disclose information about a customer and are concerned that doing so may breach confidentiality then clarification should be sought via the line manager. 7. Whistle blowing If employees need to raise concern about a risk, malpractice or wrongdoing that affects others such as customers, other staff members, the company or the public then the company’s whistleblowing procedure should be followed. The first stage of this procedure would be to raise concerns with the employee’s line manager either in writing or through a meeting. If the issue involves the line manager or if the employee has already raised their [emailprotected] ?U: concerns with the line manager and feel that they have not been adequately addressed then the second stage of the procedure should be followed. At this stage, issues may be raised either in writing or through a meeting with a Director. If stage 2 has been undertaken and the employees concerns are unresolved or if they feel that the matter is so serious that it should be investigated by the Chief Executive immediately then concerns should be raised either in writing or via a meeting. Any employee raising concerns under the whistleblowing procedure has the right to remain anonymous. Bvi As a Community Home Carer, my role is to provide individualized care and support to people with social care needs so that they may continue to live in their homes and in the community. A care plan is in place for each customer that explains their specific needs and what care they require from us. My duties/responsibilities may include: Assisting customers with washing, bathing, personal hygiene, dressing, toileting, continence and catheter care. Meal and drink preparation and help with feeding where necessary. Helping customers to comply with their prescribed medication and fill out Medication Administration Records (MAR). Supporting customers  with cleaning, laundry, shopping and other household duties as required. Helping customers with mobility skills, transferring them safely where required (e.g. from bed to chair) and helping them to use aids and personal equipment. Providing end of life care. Documenting the care given at each visit in the Daily Support Notes (DSN). Liaising with other carers and health care professionals to ensure continuity of care. By carrying out these duties to a high standard and conforming to all policies, procedures and guidelines, customers will receive a quality service that will help them to maintain as much independence as possible in a safe environment within their own homes. The safeguarding carried out by carers is essential in protecting the health, wellbeing and human rights of vulnerable adults, and ensures that they live free from harm, abuse and neglect. It is our duty to report any safeguarding concerns to the appropriate person(s) so that action may be taken to protect the wellbeing of service users. Bvii a) Following best practice within my work role helps to safeguard vulnerable adults living in the community and ensures that they receive a quality service that promotes health and wellbeing. It is important that I stay within my job role, follow policies and procedures, keep up to date with changes in policies and legislation and keep up to date with training to develop my skills in the workplace. It is also important to work as part of a team, passing on skills where necessary (e.g. to new staff members) and gaining feedback from colleagues. Good communication skills are essential between team members and other professions involved in the care of the service user as this enables continuity of care. b) Failing to carry out the requirements of my role by not following policies, procedures and legislation and not complying with regulatory bodies endangers the health and wellbeing of service users and may put other team members at risk. Not following manual handling procedures, for example, would put me and the service user at risk of injury and not wearing personal protective equipment  when necessary may put me and others at risk of infection. Poor practice may also result in complaints from service users, disciplinary action and in severe cases it may lead to me losing my job, being prosecuted and/or prevented from working in the health and social care setting. Bviii As a Community Home Carer I must follow best practice within my work role and work to the company policies and procedures that mirror laws and legislation. There are also external factors which influence the standards that I must adhere to in my work such as the Care Quality Commission (CQC) essential standards, Skills for Care’s Common Induction Standards (CIS) which are the standards people working in health social care need to meet before they can safely work unsupervised (e.g. manual handling, first aid, health and safety training), the Health and Care Professions Council (HCPC) codes of practice and ADASS’ ‘Safeguarding Adults: A National Framework of Standards for good practice and outcomes in adult protection work’, which sets out a framework of best practice standards. Government initiatives also have an influence on the roles of carers such as ‘Our Care, Our Health Our Say’ which sets out policy goals to make health and social care ser vices that are designed around the patient rather than the needs of the patient being forced to fit around the service already provided. ‘Putting People First’ also aims for a personalised approach to the delivery of adult social care. Bix a) Two different representative bodies which influence my area of work are the care quality commission and the health and care professions council. b) The role of the care quality commission (CQC) is to regulate, inspect and review all adult health and social care services in the public, private and voluntary sectors in England and make sure that they are meeting national standards. These services include hospitals, care homes, GPs, dentists and services in the home (e.g. home carers). The Health and Care Professions Council (HCPC) are a regulatory body set up to protect the public by keeping a register of health and care professionals that meet their standards for training, professional skills, behaviour and health. If professionals fail  to meet these standards then they may be removed from the register and prevented from practicing. The HCPC replaced the General Social Care Council (GSCC) which was abolished in 2012.

The Body as Teacher: From Source of Knowledge to Object of Knowledge :: Philosophy

The Body as Teacher: From Source of Knowledge to Object of Knowledge ABSTRACT: I look at two ways of seeing the body during the Renaissance: the first, illustrated in the Essais of Montaigne, focuses on the body as a source of knowledge about the self; the second, illustrated in the developing science of anatomy, focuses on the body as an object of knowledge that is increasingly available only to specialists. In looking at the science of anatomy as it developed in the Renaissance, I show that the transformation of the body from a source of knowledge of both body and soul to an object of a mechanical science did not happen easily and reflects contradictory approaches to the self that continue to this day. In his book The Mirage of Health, Renà © Dubos refers to the never-ending oscillation between two different points of view in medicine: those who believe that health results from living in harmony with nature (and thus take it upon themselves to know themselves and live in harmony with their environment) and those who believe that health is the responsibility of a medical expert who brings specialized knowledge and the surgeon's knife to conquer disease). He points out that in ancient Greece, doctors worked under the patronage of Asklepios, the god of medicine while healers served Asklepios's daughter Hygeia, goddess of health: For the worshippers of Hygeia, health is the natural order of things, a positive attribute to which men are entitled if they govern their lives wisely. According to them, the most important function of medicine is to discover and teach the natural laws which will ensure a man a healthy mind in a healthy body. More skeptical, or wiser in the ways of the world, the followers of Asklepios believe that the chief role of the physician is to treat disease, to restore health by correcting any imperfections caused by accidents of birth or life. (1) The modern debate between the followers of Hygeia and the followers of Asklepios is more than a debate about the relative merits of medical science; it reflects a more fundamental debate about the nature of the self and about the ways in which one can have knowledge of the self. It is a debate about the nature of the body and how we learn about it or from it. It is about the body as teacher. This paper focusses on one

Business Communication

During the exam you are not allowed to open your references. B. Please answer the following questions in the form of essay which consists of introductory paragraph, detail and example, and concluding paragraph). 1.Effective communication strengthens the connection between a company and all its stakeholders, those groups affected in some way by the company’s actions: customers, employers, stakeholders, suppliers, neighbors, the community, and the nation. Conversely, when communication breakdown, the results can be anything from time wasting to the tragic event. How can a lack of shared experience between sender and receiver result in communication failures? 2. The way you conduct yourself and interact with others can have a profound influence on your company’s success and your career.Because of your excellent communication skills, for example, your boss always asks you to write his reports for him but when the CEO complimenting him on his logical organization and clear w riting style, your boss responds as if he’d written all those reports himself. What kind of ethical choice does your boss’s response represent? What can you do in this situation? Explain your solution and your reasoning. 3. Every month, each employee in your department is expected to give oral presentation on the status of your group project.One member of the group, however, has a severe speech impediment that prevents people from understanding most of what he has to say. As the department manager, how will you resolve this dilemma? Is it possible for you to use non-verbal communication? Please explain. 4. CRM stands for Customer Relationship Management, a category of software that helps companies manage their interactions with customers. What are the factors to be considered when choosing visual media like CRM for your business communication? PS: Maximum score is 25 for each question including paragraph structure, sentence tructure, coherence, spelling, and choice of word. ——————–oOo————— Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then will decodes the information before he/she gives feedback to the sender. Of course, some interference can appear in any forms and disturb the process of communication itself. When a process of communication doesn’t run properly, it is called communication breakdown and it is very common.In any communication model, interference of a communication model is called noise. There are many examples of noise, such as: environmental noise, physiological-impairment noise, semantic noise, syntactical noise, organizational noise, cultural noise, and psychological noise. The lack of shared experience of communication between the sender and the receiver could be classified as semantic, syntactical, organizational, or cultural noise. Semantic noise means the sender and the receiver have different interpretations of the meanings of certain words.For example, the word â€Å"weed† could be interpreted as undesired plants on your yard or as marijuana. Syntactical noise is a form of noise where certain grammatical mistakes appear and disrupt communication. This kind of noise usually appears when the language that is used in the communication process is not the mother language of one or more parties of the process. Poorly structured communication can prevent the receiver from accurate interpretations. When this happens, it is called organizational noise.For example, when a manager teaching his/her subordinates how to use a new tool for their works, but he/she is not telling them in a well structured form of communication, it can make the subordinates more confused about the new tool. The last one is cultural noise. This happens when the receiver and the sender came from different cultural background. Fo r instance, wishing a Moslem â€Å"Merry Christmas† could be offending for him/her. The process of communication does not always run well. Some interference can appear and disrupt the process.Therefore, we should learn the effective way of communication so that we can avoid the interference and conduct an effective way of communication. In business or in working environment, there are some rules that should be obeyed so we won’t hurt someone else’s feelings or take the rights of others. This set of rules is called business ethics. However, to determine whether an act is ethical or not is, sometimes, not easy. From the example given in the question, I don’t have any trouble to say that it is unethical. My boss claimed my works as his/hers and that simply violated my intelligence rights.There are some options can be taken to deal with this case, but I have my own way to deal with this. If I were in that position, I would just complain to him/her right away. Tell him/her that I didn’t like what he/she was doing but in a most nice and most polite ways. I don’t think he/she would fire me because he/she needed me. I was good at making reports and if he/she fired me, it wouldn’t be that easy to find someone else with the same skill. In working environment, we should always ensure that our acts are ethical. Even when someone else does unethical acts toward us, we should solve the problem with the most ethical way.By ensuring that every act that we conduct is ethical, it will not only make a good working environment but also shows us who we really are. In the process of communication, some interference can appear and disrupt the process. This interference is called noise. There are many kind of noise, such as: environmental noise, physiological-impairment noise, semantic noise, syntactical noise, organizational noise, cultural noise, and psychological noise. From the example given in the question, it is classified as phy siological-impairment noise.It means he/she has physical maladies that prevent effective communication. In this case: speech impediment. If I were the manager, I would try to help him with his/her speech problem. However, if it were impossible to help him/her with the problem, I would give him/her the work that required less speaking or the more technical part. I would leave him the part that deals with counting, graphs, etc. Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects.It involves using technology to organize, automate, and synchronize business processes, principally sales activities, but also those for marketing, customer service, and technical support. One of the factors that should be considered when using CRM is the tools could be complicated. The tools itself are usually limited. So, when using CRM as the company’s strategy, we should ensure that we have t he right processes, the right people, and the right strategy Business Communication Therefore, the company should develop consistency and extensive plan in order to commit their operational, strategic, financial and transactional problems. According to the Matthew Walker, in this situation, the first step should be communication proactively to limit surprises and build the credibility and trust. It does not mean that company should disclose every financial part; however the trust is the critical. The healthy business requires the healthy community. Also, there should contribution in creating and maintenance.Certainly, the public wants to know about companies, organizations. Lewis (2010) states that, corporate social responsibility becomes the â€Å"buzzword† from the boardroom to the living room by growing media coverage dealing with such issues as corporate governance and environmental responsibility. Professionally, this rise In awareness of the term CARS has created a new fashion in business management (Jackson, 2001). Many academics, corporate stakeholder s and Government are calling on large and small corporations to adopt CARS orientated approaches to business.It helps to communicate with stakeholders effectively. Inefficient or poor communication often demonstrates incomplete planning, unrealistic deadlines and budgets. Every company needs to communicate often and effectively in order to know about the processes of future plans, mission and vision. According to the study, which was conducted by IT managers of French computer manufacturers, 57 % of project failures were because of the poor communication. The main reason is that inability to clearly state their expectations to the stakeholders.Moreover, the good communication is not one-size fits all technique. Firstly, every company should pay attention to the diplomatic transparency and sensitivity to their pacific work styles. For instance, some people need regular data and constant updates while others need high level directives and knowing just specific details. Also, it is ver y important knowing and having the correct tools and skills to reach the main goal of the company. There is no doubt that, miscommunication can creates hard feeling which might remain undetected for a long time.Every employee should prepare a formal communication strategy in order to define the exact expectations from stakeholders. Also, it is extremely necessary to write about the ideas, issues, insights and information. In addition, there should be shown the statistics and should be presented to the stakeholders. It helps to prove the works which were done already. Also, one of the best ways to avoiding the conflicts with stakeholders is writing the memos. This can be as simple as stating needs of company in a few sentences or as complex as writing out your list of objectives.It is useful to define the core objectives with measurable parameters of the company. Furthermore, each of your various project stakeholders their own agenda and goals. The company's executive team should sub mit the particular information and a different communication style in the day-to-day details of delivery. Usually, stakeholders want to see more of the summarized review. In order to balance the various needs of communication, there should be the connection between risk and risk mitigation actions. It is very important for external stakeholders.If a risk can be mitigated by adjustments with the control of the company then it probably doesn't need to bubble up to team. Also, the communication about the risk with the stakeholders can be tricky, because this group, usually, is unfamiliar with the details Of the company. In order to succeed, company should fully explain the concepts without using the company's jargon's in the message. Also, it helps to show the benefits to gain acceptance. The company should meet with the stakeholder to discuss the plan together and maintain positive relationships.Nowadays, the several marketing techniques can be used to facilitate this process, which h elps to promote this in effective way. The majority of companies use the type of the messaging with stakeholders. According to the Schultz(2006), companies prefer using the minimal release kind of communication with stakeholders. This finding shows that suggestion by the web-based content is the most effective way of reaching the goal. With the respect to CARS the centre management bell ivied that the various messages where they can communicate across various means generated the benefits to the company, organization.Moreover, the clear structured message to the stakeholder whether it will be transmitted via print or shown on company's website will become effective to settle down the goals. The details should be written in the message carefully. Also, it can be provided in different formats. Sometimes, there will be necessary to translate the documents in order to understand, because many types of specific words in the technology changed. Therefore, effective communication may requir e the translating of technical and financial jargon.Also, in writing the message to stakeholders it is very important to explain the technical issues in terms that non-experts can understand. In addition, politicians and the public can make their decisions. One of terms of company can be provided by the using the glossary of company. In conclusion, certainly the poor message with the lack of information in the intent has the negative impact on the company. Communication is the complicated process of sharing and exchanging information, knowledge, feeling and experience.It is important to write the report to stakeholders with the specific details and expectations in order to obtain the company's good reputation. The communication principles, which relates to the management of company are important to define clear organizational structured communication. It will demonstrate the high-performing organizations, where all employees respect communication principles. Also, it can show the hi gh degree of trust between team members. The effective business communication consists of the accurate communication in particular message, where the stakeholder can understand this correctly.One of the important things of the communication with the stakeholder is not confusing and misinforming with the information. Therefore, the corporate policy should be strictly checked. All of us know that the aim of corporate communication is to managing perceptions through the positive corporate brand, transparent relationship with all stakeholders. That's why the nature of corporate communication is one of the necessary facts of the successful impasses, because it helps to consider and notice the intersection between the level and perception of the every company. Business Communication Therefore, the company should develop consistency and extensive plan in order to commit their operational, strategic, financial and transactional problems. According to the Matthew Walker, in this situation, the first step should be communication proactively to limit surprises and build the credibility and trust. It does not mean that company should disclose every financial part; however the trust is the critical. The healthy business requires the healthy community. Also, there should contribution in creating and maintenance.Certainly, the public wants to know about companies, organizations. Lewis (2010) states that, corporate social responsibility becomes the â€Å"buzzword† from the boardroom to the living room by growing media coverage dealing with such issues as corporate governance and environmental responsibility. Professionally, this rise In awareness of the term CARS has created a new fashion in business management (Jackson, 2001). Many academics, corporate stakeholder s and Government are calling on large and small corporations to adopt CARS orientated approaches to business.It helps to communicate with stakeholders effectively. Inefficient or poor communication often demonstrates incomplete planning, unrealistic deadlines and budgets. Every company needs to communicate often and effectively in order to know about the processes of future plans, mission and vision. According to the study, which was conducted by IT managers of French computer manufacturers, 57 % of project failures were because of the poor communication. The main reason is that inability to clearly state their expectations to the stakeholders.Moreover, the good communication is not one-size fits all technique. Firstly, every company should pay attention to the diplomatic transparency and sensitivity to their pacific work styles. For instance, some people need regular data and constant updates while others need high level directives and knowing just specific details. Also, it is ver y important knowing and having the correct tools and skills to reach the main goal of the company. There is no doubt that, miscommunication can creates hard feeling which might remain undetected for a long time.Every employee should prepare a formal communication strategy in order to define the exact expectations from stakeholders. Also, it is extremely necessary to write about the ideas, issues, insights and information. In addition, there should be shown the statistics and should be presented to the stakeholders. It helps to prove the works which were done already. Also, one of the best ways to avoiding the conflicts with stakeholders is writing the memos. This can be as simple as stating needs of company in a few sentences or as complex as writing out your list of objectives.It is useful to define the core objectives with measurable parameters of the company. Furthermore, each of your various project stakeholders their own agenda and goals. The company's executive team should sub mit the particular information and a different communication style in the day-to-day details of delivery. Usually, stakeholders want to see more of the summarized review. In order to balance the various needs of communication, there should be the connection between risk and risk mitigation actions. It is very important for external stakeholders.If a risk can be mitigated by adjustments with the control of the company then it probably doesn't need to bubble up to team. Also, the communication about the risk with the stakeholders can be tricky, because this group, usually, is unfamiliar with the details Of the company. In order to succeed, company should fully explain the concepts without using the company's jargon's in the message. Also, it helps to show the benefits to gain acceptance. The company should meet with the stakeholder to discuss the plan together and maintain positive relationships.Nowadays, the several marketing techniques can be used to facilitate this process, which h elps to promote this in effective way. The majority of companies use the type of the messaging with stakeholders. According to the Schultz(2006), companies prefer using the minimal release kind of communication with stakeholders. This finding shows that suggestion by the web-based content is the most effective way of reaching the goal. With the respect to CARS the centre management bell ivied that the various messages where they can communicate across various means generated the benefits to the company, organization.Moreover, the clear structured message to the stakeholder whether it will be transmitted via print or shown on company's website will become effective to settle down the goals. The details should be written in the message carefully. Also, it can be provided in different formats. Sometimes, there will be necessary to translate the documents in order to understand, because many types of specific words in the technology changed. Therefore, effective communication may requir e the translating of technical and financial jargon.Also, in writing the message to stakeholders it is very important to explain the technical issues in terms that non-experts can understand. In addition, politicians and the public can make their decisions. One of terms of company can be provided by the using the glossary of company. In conclusion, certainly the poor message with the lack of information in the intent has the negative impact on the company. Communication is the complicated process of sharing and exchanging information, knowledge, feeling and experience.It is important to write the report to stakeholders with the specific details and expectations in order to obtain the company's good reputation. The communication principles, which relates to the management of company are important to define clear organizational structured communication. It will demonstrate the high-performing organizations, where all employees respect communication principles. Also, it can show the hi gh degree of trust between team members. The effective business communication consists of the accurate communication in particular message, where the stakeholder can understand this correctly.One of the important things of the communication with the stakeholder is not confusing and misinforming with the information. Therefore, the corporate policy should be strictly checked. All of us know that the aim of corporate communication is to managing perceptions through the positive corporate brand, transparent relationship with all stakeholders. That's why the nature of corporate communication is one of the necessary facts of the successful impasses, because it helps to consider and notice the intersection between the level and perception of the every company. Business Communication Assignment # 05 Business Communication Topic: short / informal reports categories and formats of reports IN RESPECT OF: Sir Hamid Nawaz Sb. SUBMITTED BY: MUHAMMAD JAVED IQBAL AISH MBA 1st Semester Section (A) DEPARTMENT OF ADMINSTRATIVE SCIENCES QUAID-I-AZAM UNIVERSITY ISLAMABAD What is report? An orderly and objective communication of factual information that serves a business purpose. What is short report? The short report consists of a title page and the report text normally. Like most of the less formal report forms, the short report may be organized in either the direct order or indirect order. But the direct order is more common. This plan begins with a quick summary of report including the conclusions and recommendations. Because many organization heavily depend upon the short reports. There are many varieties written for the different purposes. Some companies have their particular report forms. There are many types of short reports but we will define three of them only, as follows: 1. Routine operational reports: The majority of the reports written within the companies are routine reports that informs to the supervisors, top managers and other employees of the organization about the company’s all activities. These reports can be for daily, weekly, monthly or quarterly. It depends upon the work nature that if sufficient task like all the policy making rules have to define then it will be in more concise form that every one can understand easily. For the various purposes we can use this form of report. For example the production data, the data of loyal customers etc. The formation of this type of repot varies from company to company and managers to manager. The content / format of this report: ? The name comes from the fact that what is inside the report and it must be written with in 15 minutes. That’s why we define its name first of all so that this name clearly defined the required information efficiently and on time. Most of the organizations define some standard for the short operation report because managers don’t have sufficient time to write on the daily or monthly basis by defining its whole format. So they define a standard that these contents must include in the report so that reader can understand easily. ? The findings of a particular sample must be given in a chronological order so that readers can understand quickly. And must use the appropriate headings if required any. ? In the end of routine report just put the summary, which may include or not according to the data required. 2. Progress reports: This report review progress on an activity. This report focuses on the progress toward a specific goal. If someone is working on a project under the supervision of a boss then he or she must have to write a progress report for that project to his or her immediate boss or manager to show the progress of that project that work is on the track. Progress report can be formal or informal depending on the work nature. But most are informal and narrative. And one important factor which must use in this report that is subject i. e. â€Å"I† or â€Å"we†. If we are using the word â€Å"I† in the progress report that â€Å"I have done all this† then it shows really negative behavior and â€Å"we† shows the best motivation tool in the progress report. The format / content of this report: ? Describe the purpose and nature of the project first. ? Present a summary of work already completed. Describe work currently in the progress including personnel, methods. ? Forecast future activities related to the project. ? In the end include recommendations and request. 3. Recommendation reports: A recommendation report is a detailed report submitted to readers who are usually in a high management position, like as, supervisors, top managers, head of departments, buyers of company, and elected officials, to a ccept or reject the writer’s plan or choose from among their recommendations. Purpose of the recommendation report: The main purpose and theme of this report is to present a carefully created, well-supported proposal for application of the research which we have conducted. The report will define ways to apply findings to the problem which we have investigated. If the report is accepted then it t can lead to improve functioning conditions, a more competent and cost-effective business or supplementary jobs. Format of the recommendation report: Her we use report format, not memo or letter format. And important thing, here is, that we have make sure of using headings and number the pages of the report. The length will vary based on the number of headings, the size and number of visuals, and other design features. Contents of recommendation report: ? Introduction of report: The opening of this report should be interesting so that it actually represents what it follows. ? Methods of report: We have to explain all the gathered data so that its primary purpose was to understand the background of the problem, not to get solutions. ? Summary of the secondary research: Here we have to consider what has been done before to address that problem, and to recommend solutions. ? Analysis of Survey Findings: This section is important due to its survey factor because here we define the findings obtained from the primary and secondary research. ? Feedback: We conclude from the gathered data and implement to solve the problem. ? Recommendations: Recommendation shows that how readers can transform their particular action into actions. ? Closing: Goodwill tone is much important and must be closed in form of solving the problem. Short reports format: Short report formats are the design of the report that defines which contents of the reports are included and which contents are described more or not. Simply the format of a report shows the outline of a whole report either of short or long. There are different formats of the short reports which are as follows, but here we have to define three of them only: †¢ Letter format †¢ Memo format †¢ Report format †¢ Prepared forms 1. Letter Format: The reports in the forms of letter are known as the letter format reports. These formats are normally used when writers have to send information to outsiders in informal form. Means these reports are used to present information to person outside the organization. For writing a report in a letter format these instructions can be followed: †¢ We write the name and organization information in the upper left corner of the page with date. Under these three things you have to write the name of the recipient and his title and company address. †¢ After writing salutation we present the information about the important contents of the report. †¢ Then give reason why we are writing a report. Here we need more information to clarify our readers about the report. †¢ In the end provide the conclusion and recommendation. †¢ Friendly closing is also necessary. So use those words which create the goodwill. †¢ And write name below the four lines after closing with signatures. 2. Memo Format: These formats are normally used when writers have to send information within the organization. Means these reports are used to present information to person inside the organization. A memo is used to persuade people to take some action or to give feedback on a specific matter. Word â€Å"Memo† is also called as â€Å"memorandum†. Memo can be formal and informal as well. Memo is written in a very simple tone that easy to understand. Memo must be short and specific. In memo the following things are important to note: †¢ Try to identify the audience to whom we are writing. †¢ Write the name of sender and receiver in a memo. †¢ Purpose of writing a memo must be given with the subject. †¢ Give suggestions for the help of readers. †¢ Present the recommendation with some arguments. †¢ Closing with creation of goodwill. 3. Short report format: Short reports formats are used to give some particular information and also have different reasons and purposes of writing in terms of managers and employees. So the contents of the short reports are: Write the title of the report very first †¢ Mention the name of that person to whom we are writing †¢ Mention the name who is writing †¢ Mention the date also †¢ Short reports include terms of references which show basically the main contents of the reports. †¢ Define the methodology of the report †¢ Conclusion shows the overview of the whole report. †¢ And in the end we present the recommendations to take actions if necessary. References: www. google. com www. osun. org www. scribd. com www. wikihow. org ——————————————————— Business Communication Business Communication Md. Tarikul Islam Jahangirnagar University, Bangladesh  © Islam, M. T. http://sites. google. com/site/kjatbd/ Topics Today q Topics Today u Course Outline  §  §  §  § Course introduction Topics included in the course Evaluation method What to expect and how to be prepared u Start of the course, if time allows  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course q Welcome!! u To the Course-Business Communication o? Course code: EMBA 501 o? To the students of EMBA Program o? This is a three credit course where one learns about  § Basics of communication  § Tools in communication o? For class schedule contact EMBA Coordination office  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Studying Communication means u Studying communication has three parts o? Theory o? Applying theories in real life o? Feedback on application mentioned above u Therefore we shall o? First study the theory o? Then would know how to use the theories in real life o? Finally we shall check the applications for effectiveness and efficiency  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Scope q Scope o? This course is about learning fundamentals of communications and then communicating effectively and efficiently with the available tools in communications  § Therefore the course starts with the learning about communications followed by the lear ning and applications of communication tools available in place  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Book q Recommended Book o? We shall follow the book Business Communication by Lesikar  § Buy the latest edition o? Any other materials will be provided in due time  § Please remember that it would be more beneficial to go through more than one book  § Almost all the communication books are more or less on same issues  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Contents No Topics 01 Basics of communication 02 Introduction to communication, types of 03 Verbal Communication 04 Culture and communication 05 Non verbal communication 06 Technology and communication 07 General letters and job related letters 08 Curriculum vitae 09 Memorandum 10 Long formal business report 11 Research proposal communication, mediums of communication Contents are subject to change http://sites. google. com/site/kjatbd/  © Islam, M. T. The Course: Evaluation q Evaluation u There are two evaluations o? One by students and o? One by the course teacher u Evaluation by course teacher o? Final exam for 40 marks o? Continuous Assessment (CA) for 60 marks including class presence  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Final Exam (40 marks) q Final Exam u A comprehensive exam at the end of the semester o? Having 40 marks of value  § You should be prepared for the conceptual question in most cases  § Direct question would be the minimum or rare case u Questions in the final exam mainly will check o? Your overall understandings of the course o? Whether you are able to interpret the theories or not o? Whether you can create something new or not  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: CA (60 marks) q Continuous Assessment u Combination of o? Class works, homework, assignments, presentations, case study, viva etc. o? Exams  § Both quiz and class tests  § Either announced or unannounced  § Don’t miss as there won’t be any customization u Weights o? There won’t be any weights to any evaluation criteria. All will be converted into sixty. Final exam marks would be added to CA marks to decide on your grade in the course o? Remember there is no best of  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: CA Details u CA Details o? Assignment: You would need to prove  § You can write letter properly  § You are familiar with different aspects of reports  § You know about memorandum o? Presentations  § You would be required to prove that you are familiar with the different aspects of presentations and you can apply them in real life  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: CA Details u CA Details o? Report writing as the final part  § Build up groups according to directions  § Write a long formal business report  § Almost at the end of semester your group will present  § Others will evaluate you including question and answer sessions  § Participation by all is mandatory and beneficial!!!  § Make sure you are NOT a sleeping member!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Sleeping Member u Sleeping Member o? Never and ever be a sleeping member o? You will be traced out and your grade will be severely damaged o? How?  § On any of the works like assignments, presentations etc. you will be evaluated individually even though you work in the group  § In time of evaluation if you fail to prove yourself, it would not matter how good you have been working in the group, you will not score maximum!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Group Formation Directions q Group formation directions u Form a group o? Of five members each o? Group number will be decided by me o? Each group would have a group leader and one female member at least! o? Submit the list within the next class! o? Once the list is given, it would be treated as final one. Anyone not included in the list will form a single member group and will be evaluated for 80% marks i. e. (60*40%)*80% For what o? Can be for assignment, presentation, viva, case study, article reading, term paper etc. http://sites. google. com/site/kjatbd/  © Islam, M. T. Evaluation: Group Works q Group Works u You work in group but will be evaluated individually; therefore you have the chance to prove yourself to advance your grade! u However, what would be seen whe n you work in group is†¦ o? You accumulate all the possibilities at maximum o? You have a mentionable group chemistry o? Don t try to be a leader by yourself o? Rather try to be a spontaneous leader! o? By the way what is group work and why to work in group?  © Islam, M. T. ttp://sites. google. com/site/kjatbd/ Evaluation: Report Theme u What to write about? o? Theme of the report  § You want to introduce a new venture in your area. Before you take the final decision you like to check the different aspects of the proposed venture. Write a formal report about those different aspects following the formalities in report writing. o? You can include whatever you want based on your imagination or the real life facts o? You will be graded based on your communication capability and your compliance with the report writing formalities!  § We shall discuss different formalities of report throughout the course Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Some Point s to Mind! q Some Points to Mind o? In group works you will be graded individually, but your group chemistry contributes to your earnings o? Never be a sleeping member o? In case of presentation  § Quality of the presenter  § Quality of the presentation  § Quality of the presentation content  § Quality of the group works†¦. ALL WILL BE CONSIDERED o? There is a probability that all group works will be followed by either viva or presentation; be ready for that! o? Each group will present one topic of the course; will be detailed later on! Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation Summary†¦. q To mind for evaluation o? There would be no best of o? All would be converted in to 60 o? There is special treatment for class presence o? Honesty is extremely expected and dishonesty will be severely penalized  § In case of dishonesty you will be informed and your answer script will not be evaluated! o? You MUST prove yourself or your group; make me feel that you deserve the marks  § I would expect higher level maturity, integrity, creativity, and professionalism in all of your works!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Class Presence+/Participation u Not class presence but class participation  § I might assign some marks for the participation and presence in class depending on the situation  § Maximum five marks would be given for this purpose  § Be in class in time if you don’t want to miss the class  § Late coming is strongly discouraged  © Islam, M. T. http://sites. google. com/site/kjatbd/ Evaluation: Grading Scale q Grading Scale o? Grading  § Unless otherwise specified the grading policy is according to the UGC rules  © Islam, M. T. http://sites. google. com/site/kjatbd/ Teaching Method: Overall Approach q Overall Approach Approach o? Always we-we with win-win solution rater than I-we approach u Evaluation o? I never believe in the memorizing and vomiting in the exam o? You have a head up your shoulder; you have to use that o? I want something original for you; at the end of the course that would be the sole benefit for you and me o? Most importantly I want an honest and disciplined manner  © Islam, M. T. http://sites. google. com/site/kjatbd/ Teaching Method: Contact q Contact u In the class o? You can stop me at any time in the class o? Please keep asking as long as you are not fully satisfied with a topic u Outside class ? Mail me at [email  protected] com o? I strongly suggest this one as I am pretty regular in mail; please don t expect answer of your problem over cell or instantly u Course related communication o? At http://sites. google. com/site/kjcourses/  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Brief Summary q Brief Summary o? The course  § EMBA 501: Business Communication  § Three credit hour course o? Evaluation  § Continuous assessment of 60 marks  § Final exam of 40 marks o? Recommended book  § Business Communication by Lesikar, latest edition preffered o? Course Related communication  § At http://sites. google. com/site/kjcourses/  © Islam, M. T. http://sites. google. com/site/kjatbd/ Use your head! q Start thinking u What is very important is o? Use your head o? Don t bother about the head of Mr. Lesikar o? Use your head from the point where Lesikar stopped  § To become innovative  § To become successful  § To have or to secure an open mind  § Most specifically to earn good grade in the exam!!  § I never believe in memorizing and vomiting in the exam!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Any Question? u Coming up†¦Ã¢â‚¬ ¦.. o? Course contents o? Basics of communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course  © Islam, M. T. http://sites. google. com/site/kjatbd/ The Course: Contents No Topics 01 Basics of communication 02 Introduction to communication, types of 03 Verbal Communication 04 Culture and communication 05 Non verbal communication 06 Technology and communication 07 General letters and job related letters 08 Curriculum vitae 09 Memorandum 10 Long formal business report 11 Research proposal communication, mediums of communication Contents are subject to change http://sites. google. com/site/kjatbd/  © Islam, M. T. Course Contents u Basics of communication  §  §  § Defining communication Types of communication Why to read communication at all? Actors in communication u Verbal communication  § Informal oral communication  § Formal oral communication  § Technology in the oral communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents u Cross cultural communication o? Difference in culture à ‚ § What is culture?  § What are the various dimensions of culture?  § How culture can influence the communication? u Non verbal communication  § Types  § Creativity in communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents u Letters and memorandum  §  §  §  § Introduction to memorandum How to write memorandum Introduction to letters How to write formal letter  »? Job related letters u Long Formal Business Report  § Report writing  § Different aspects of report writing  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents u Curriculum Vitae  § CV and Resume  § Writing CV and resume u Research Proposal  § Various elements of research proposal  § How to write a research proposal  © Islam, M. T. http://sites. google. com/site/kjatbd/ Course Contents: Presentation u Presentation  § One/two group presentation(s) would be followed by after the completion of each topic.  § After the formation of group we shall fix who presents what  § What you do is†¦  »? You prepare slides  »? You simply summarize the topic  »? Others question you  »? But you don t present or copy my slides!!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Something missing? u Yes, its WRITING o? This is one of the most important aspects of communication o? Because of the greater importance of the topic we shall not study this as one single topic o? Rather we shall talk about writing throughout the whole course under various topics o? Try to grab any materials on writing from any source for the betterment of you!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Any Question? u Coming up†¦Ã¢â‚¬ ¦.. o? Basics of communication  © Islam, M. T. http://sites. google. com/site/kjatbd/ Basics of  © Islam, M. T. Communication http://sites. google. com/site/kjatbd/ Basics of communication q Contents of the topic o? What is communication? o? Different aspects of communication  § Actors/components in the process  § Mediums  § Methods  § Constraints etc. o? Why communication to read formally? o? Communication in the business place o? Summarizing the topic!  © Islam, M. T. http://sites. google. com/site/kjatbd/ No me-you, always we-we!! Speak up! Try to communicate in the class! Your participation will be counted!!  © Islam, M. T. http://sites. google. com/site/kjatbd/ What is communication? What does communication mean to you? Any idea?  © Islam, M. T. http://sites. google. com/site/kjatbd/ De? ning communication u Communication defined o? Communication is the process of sharing our ideas, thoughts, and feelings with other people and having those ideas, thoughts and feelings understood by the people we are communicating with u Components in communication process o? Message sender o? Message receiver o? Message itself o? Medium o? Method o? Noise etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Key features in communication u Communication is successful when the message is received as the same one that has been sent  § Therefore understanding is the key element u It s a both way process which is continuous  © Islam, M. T. http://sites. google. com/site/kjatbd/ Methods of communication q Methods in communication o? Verbal o? Written o? Electronic o? Audio o? Visual o? Meetings o? Notice board o? Text!!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Mediums of communication q Mediums in communication o? Letters o? Memo o? Reports o? Fax o? Telephone o? Email o? o? o? o? o? Notice board Internet Video/video conferencing Body language Face to face  © Islam, M. T. http://sites. google. com/site/kjatbd/ Which medium to use? q Available mediums o? Letters o? Memo o? Reports o? Fax o? Telephone o? Email o? Notice board o? Internet o? V i d e o / v i d e o conferencing o? Body language o? Face to face q Choice of medium is affected by u Need for record u Direction of the information flow u Number of people to be reached u Confidentiality u Nature of the informationlength, complexity, emergency need u Cost of the medium etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Why communication fails? u Did any of your communication failed? u How did that happen to you? Was that just miscommunication or lack of understanding?  © Islam, M. T. http://sites. google. com/site/kjatbd/ Constraints to successful communication q Internal o? Fatigue o? Poor listening skills o? Poor communication skills o? Attitude toward the sender or information o? Mistrust o? Fear o? Past experience o? Halo effect o? Perception  © Islam, M. T. http://sites. google. com/site/kjatbd/ Constraints to successful communication q External o? Noise o? Distractions o? Technical problems (email, internet, phone service) o? Time o? Environment  © Islam, M. T. http://sites. google. com/site/kjatbd/ Why to read communication? u Information is power and basis for almost all success stories o? But†¦..  § Information gathering and processing matters; demand learning of communication  § Communication skills helps one to  »? Gather and process information properly and in time  »? Solve problem easily through improved decision making  »? Work in a team effectively and efficiently  § Information must be communicated in a proper way; so  »? Communication capability works  »? Communication in professional life requires something different than the usual communication practice  © Islam, M. T. http://sites. google. com/site/kjatbd/ Why to read communication? q Careers in communication o? In Bangladesh still a narrow one and not recognized yet! o? But in developed part of the globe quite recognized! o? Because of specialization practice a good prospect is waiting ahead!!  § Examples include customer service, tourism, government administration, advertising, media, and event management etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication in business q Business Communication ? Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice  § It can be formal or informal, upward or downward  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication in business Finance Dept Change in payment systems E-mail Sender or Instigator Channel Medium Feedback Rece iver  © Islam, M. T. http://sites. google. com/site/kjatbd/ Types of communication u Communication can be of different types considering the situation. Some of them are here  § Formal and informal  § Upward and downward  § Internal and external u However we are basically concerned of the overall classification of communications  § Verbal: presentation, audio, voice message, face to face etc.  § Non verbal: written, letter, memorandum, report, email, fax etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Barriers to successful communication in business q Barriers to Successful Communication o? Ability of the sender – how much the sender understands of the message they are trying to send o? Content – including technicalities and jargon o? Method of communication – including style and body language where appropriate! o? Skills and attitude of the receiver o? Organisational factors – complexity of the organisation, scope of the organisation o? Cultural attitudes o? Perceptions, prejudices and stereotypes o? Inappropriate target for the message o? Technical capabilities – ICT!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication @  © Islam, M. T. Workplace http://sites. google. com/site/kjatbd/ Workplace Communication u By workplace communication we actually mean business communication o? Business communication  § Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice  § It can be formal or informal, upward or downward  § Scope of the business communication includes all the business activities corporations involve themselves  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication in the workplace u Importance of communication  § Business needs it extensively because of expanding need of coordination, effectiveness, and efficiency  § Specialization has made the field of communication a recognized one!  § But unfortunately most people don t communicate well!!! u Coordination, effectiveness, and efficiency  § Think about Unilever  § Information flows in the company Islam, M. T. http://sites. google. com/site/kjatbd/ Major forms of business communication q Two major types of communication in workplace u Operational o? According to operational plan, to attain some goals or to handle some situations to convert them in favor! o? Again two types are here  § Internal operational communication  »? Communication among the people i nside an organization  »? To perform the main business activities  »? These are kind of routine business activities like instructions from the teammates  »? Computer and intranet are two major technology being used!  § External operational communication ? Communication with the people that are outside of the organization  »? It helps company to develop a better image  »? Communication with suppliers, public relations activities etc.  © Islam, M. T. http://sites. google. com/site/kjatbd/ Major forms of business communication u Personal o? Not according to operational plan, simple one to one or one to many communication in an organization  § Examples can be personal communication, gossiping, joking, story telling, communication sitting at the company dining room etc. o? Can be an outstanding source of innovation!  § Innovation  »? What and why?  »? What are the alternatives in case you can’t innovate? o? Will you allow this kind of communication while it costs you?  § Does it cost? How? How much?  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication networks in organizations u Formal network  § A simplified form of information flow network transmits information in all directions (upward, downward, and lateral)  § These flow is defined formally u Informal network  § A quite complex information flow network mainly based on personal communication  § This is affected by individual s involvement and membership in various groups and entities  © Islam, M. T. ttp://sites. google. com/site/kjatbd/ Upward/downward/lateral communication u Upward communication  § Communication that originate from the bottom of the organization and heading to top of the organization u Downward communication  § Communication heading to the bottom of the organization after being originated at the top u Lateral communica tion  § This is the communication in between people in the same level or group  © Islam, M. T. http://sites. google. com/site/kjatbd/ A situation to react ! q Some organizations are quite central in decision making. All the decisions are coming from the top of the organization o? Does that mean that in those organizations there are not upward communication? o? If there are any kind of upward communication in those organizations, would there be any difference in decision making? o? Are there any difference at all in between communication and decision making?  © Islam, M. T. http://sites. google. com/site/kjatbd/ How much to communicate? q Does all the sender send full message? u Unfortunately NO o? What do you do when you communicate?  § You communicate fully? Why or why not? o? What does the companies do in Bangladesh? Give some examples! o? How much a company should disclose?  § Can a company disclose all at a certain time? o? Remember the negative effects of incomplete message is sometime dangerous  § Also mark the gap between ‘company can’t disclose’ and ‘company does not disclose’  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication process u Sender sends the message  § Sender prepares the message and decides on the methods and mediums  § He/she sends the message u Message in the sensory world  § Once the message is sent, its in the world of lots of other messages along with noises  § Messages waits to be detected  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication process u Message is detected o? Receiver detects the message o? Based on the ability to decode receiver decodes the message o? How much of the original message will be detected depends on lots of factors including  § Noise  § Past experiences  § Knowledge  § Perceptions, prejudices, stereotyping o? The message may not get the original shape!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Communication process u Giving meaning to the message  § Receiver gives meaning to the received message  § Once again it depends how he/she will give meaning to the message! u Reply is sent  § Receiver replies to the sender  § This is called feedback which makes the whole process continuous  § But not necessarily reply is always sent!  »? How would you feel in that case?  »? Why feedback is so important? o? The process continues  © Islam, M. T. http://sites. google. com/site/kjatbd/ Oral vs Written communication q Oral vs Written  § Written communication is likely to include more creative efforts  § Written communication is normally lengthier than the oral communication  § Written communication usually involves a limited number of cycles  © Islam, M. T. http://sites. google. com/site/kjatbd/ Some facts of communication Meanings sent are not always received  § No two minds have identical filters  § But closer the meaning more success are gained  § What can you do to bring the more synergy? u Meaning is in the mind  § Meaning comes up from mind rather than words or symbols used  § What to do? u The symbols of communication are imperfect  § Symb ols don’t have unique meanings  § Meaning of symbols varies to receiver; nodding  § Across culture symbols have different meanings  © Islam, M. T. http://sites. google. com/site/kjatbd/ q Thank You! q Any Question?!  © Islam, M. T. http://sites. google. com/site/kjatbd/ Business Communication The company started the operations for the year 2008-09 on a very positive note and later registered negative growth in the last quarters of the year. The company suffered major losses in the year and approached the bank for additional term loan of three crores and fifty lakhs. The trial production of the new perfume is successfully completed and commercial production will commence as early as possible this year Mr. Riktesh Khanna ,the Quality manager will not be able to review the performance of the product trails before the launch of the product . According to marketing head of south india the unanimity of the current forecasts is not an incontrovertible evidence of impending business acceleration . The survey stating the ambiguous nature of the market is another reason, which calls for another look at the new product launch and appears that the product has to be postponed indefinitely. The company conducted a review meeting for the workers who are on strike for the last three months , the HR manager decided that the management should take a sympathetic and linient action on the workers and those who did not attend the meeting will be dealt seriously according to IAC 37,inorder to maintain the sanctity of office and uphold the hoary traditions . Theapprehensions faced by the workers during the strike period are that they are not able to set realistic goalsand arrive at rational and reasonable decisions in terms of wages and benefits offered by the company. This is because workers have minimal exposure to outside world and more external influences. while the other reasons are frustration and stress to the workers and their family, incorrect self appraisal ,negative feedback by the representatives of trade union. HR manager should appoint counsellors to orient them to companys’ policies and ethos and should allocate sufficient funds for this purpose. The project report on the new project was due yesterday. Since the completion of the report is very important for our organisation to achieve the strategic plan by launching the product successfully. Submit the report before 5 pm tomorrow. Business Communication The company started the operations for the year 2008-09 on a very positive note and later registered negative growth in the last quarters of the year. The company suffered major losses in the year and approached the bank for additional term loan of three crores and fifty lakhs. The trial production of the new perfume is successfully completed and commercial production will commence as early as possible this year Mr. Riktesh Khanna ,the Quality manager will not be able to review the performance of the product trails before the launch of the product . According to marketing head of south india the unanimity of the current forecasts is not an incontrovertible evidence of impending business acceleration . The survey stating the ambiguous nature of the market is another reason, which calls for another look at the new product launch and appears that the product has to be postponed indefinitely. The company conducted a review meeting for the workers who are on strike for the last three months , the HR manager decided that the management should take a sympathetic and linient action on the workers and those who did not attend the meeting will be dealt seriously according to IAC 37,inorder to maintain the sanctity of office and uphold the hoary traditions . Theapprehensions faced by the workers during the strike period are that they are not able to set realistic goalsand arrive at rational and reasonable decisions in terms of wages and benefits offered by the company. This is because workers have minimal exposure to outside world and more external influences. while the other reasons are frustration and stress to the workers and their family, incorrect self appraisal ,negative feedback by the representatives of trade union. HR manager should appoint counsellors to orient them to companys’ policies and ethos and should allocate sufficient funds for this purpose. The project report on the new project was due yesterday. Since the completion of the report is very important for our organisation to achieve the strategic plan by launching the product successfully. Submit the report before 5 pm tomorrow.

Driving Distractions

Dupreme Cannie English III Mrs. Bailey 22 March 2013 Driving Distractions Have you ever been driving down the road and saw someone texting and driving? What about reading and driving? Or even applying make-up and driving? Driving distractions are plentiful, but it is up to the driver to focus on the task at hand. â€Å"Distractions cause many accidents for both new and experienced drivers. Taking your eyes off the road for even a few seconds, could have disastrous results† (â€Å"Teendriving. com†).Whether an individual has been driving for many years, or mere days, they are still at risk for distractions. Regardless of age or experience, if a person takes their eyes off the road, the results could be fatal. As previously mentioned, â€Å"Laws restricting cell phone use by drivers may be fashionable, but it is not the best way for the government to make roads safer. Eating, leaning over to change the radio station, talking and reading while driving are bigger culprits than cell phones when it comes to causing accidents, yet, no one is clamoring for legislation outlawing these distractions.To solve the problem of cell phone users disobeying traffic laws, government officials must insist on personal responsibility, rather than ban cell phone use behind the wheel. Those insisting drivers have the right to talk on their phones should be applauded for recognizing that, while people are annoyed by drivers who are distracted by telephone conversations, prohibition of cell phones is needless† (Wilson). Cell phone use is not the only issue. While texting and talking on the phone while driving are dangerous, eating, drinking, reading, and many other activities are still just as dangerous.Compare and Contrast Driving in the Winter and Driving in the SummerIf laws are going to be passed to prevent cell phone use while driving, then they must prevent the other distracting activities. Even though some people think driving and cell phone use is acceptable , people shouldn’t be texting or talking on the phone while driving because distractions can kill a person without noticing it and turning off your cell phone wouldn’t be a distraction. To keep people from being distracted while driving, the government needs to make the laws stricter. The Pennsylvania cell phone texting ban does not extend to situations where the vehicle is not moving, such as at a stop light or while you are stopped in traffic. It also allows for using a phone hands-free through integration with Bluetooth (such as using Siri on the iPhone to compose and send texts). Interestingly, since the ban overrides any local ordinances already in place, it will actually reduce cell phone restrictions in cities such as Philadelphia, where a local law bans all handheld cell phone use†(Chittom).

Triangle Shirtwaist Factory Fire, 1911

Triangle Shirtwaist Factory Fire, 1911 What Was the Triangle Shirtwaist Factory Fire? On March 25, 1911, a fire broke out at  the Triangle Shirtwaist Company factory in New York City. The 500 workers (who were mostly young women)  located on the eighth, ninth, and tenth floors of the Asch building did everything they could to escape, but the poor conditions, locked doors, and faulty fire escape caused 146 to die in the fire. The large number of deaths in the Triangle Shirtwaist Factory Fire exposed the dangerous conditions in high-rise factories and prompted the creation of new building, fire, and safety codes around the United States. The Triangle Shirtwaist Company The Triangle Shirtwaist Company was owned by Max Blanck and Isaac Harris. Both men had emigrated from Russia as young men, met in the United States, and by 1900 had a little shop together on Woodster Street they named the Triangle Shirtwaist Company. Growing quickly, they moved their business into the ninth floor of the new, ten-story Asch Building (now known as  New York Universitys  Brown Building) on the corner of Washington Place and Greene Street in New York City. They later expanded into the eighth floor and then the tenth floor. By 1911, the Triangle Waist Company was one of the largest blouse makers in New York City. They specialized in making shirtwaists, the very popular womens blouse that had a tight waist and puffy sleeves. The Triangle Shirtwaist Company had made Blanck and Harris rich, largely because they exploited their workers. Poor Working Conditions Approximately 500 people, mostly immigrant women, worked at the Triangle Shirtwaist Companys factory in the Asch Building. They worked long hours, six days a week, in cramped quarters and were paid low wages. Many of the workers were young, some only age 13 or 14. In 1909, shirtwaist factory workers from around the city went on strike for an increase in pay, shorter work week, and the recognition of a union. Though many of the other shirtwaist companies eventually agreed to the strikers demands, the Triangle Shirtwaist Company owners never did. Conditions at the Triangle Shirtwaist Company factory remained poor. A Fire Starts On Saturday, March 25, 1911, a fire started on the eighth floor. Work had ended at 4:30 p.m. that day and most of the workers were gathering their belongings and their paychecks when a cutter noticed a small fire had started in his scrap bin. No one is sure what exactly started the fire, but a fire marshal later thought a cigarette butt had possibly gotten tossed into the bin. Nearly everything in the room was flammable: hundreds of pounds of cotton scraps, tissue paper patterns, and wooden tables. Several workers threw pails of water on the fire, but it quickly grew out of control. Workers then tried to use the fire hoses that were available on each floor, for one last attempt to put out the fire; however, when they turned the water valve on, no water came out. A woman on the eighth floor tried to call the ninth and tenth floors to warn them. Only the tenth floor received the message; those on the ninth floor didnt know about the fire until it was upon them. Desperately Trying to Escape Everyone rushed to escape the fire. Some ran to the four elevators. Built to carry a maximum of 15 people each, they quickly filled with 30. There wasnt time for many trips to the bottom and back up before the fire reached the elevator shafts as well. Others ran to the fire escape. Though about 20 reached the bottom successfully, about 25 others died when the fire escape buckled and collapsed. Many on the tenth floor, including Blanck and Harris, made it safely to the roof and then were helped to nearby buildings. Many on the eighth and ninth floors were stuck. The elevators were no longer available, the fire escape had collapsed, and the doors to the hallways were locked (company policy). Many workers headed to the windows. At 4:45 p.m., the fire department was alerted to the fire. They rushed to the scene, raised their ladder, but it only reached to the sixth floor. Those on the window ledges started jumping. 146 Dead The fire was put out in half an hour, but it was not soon enough. Of the 500 employees, 146 were dead. The bodies were taken to a covered pier on Twenty-Sixth Street, near the East River. Thousands of people lined up to identify the bodies of loved ones. After a week, all but seven were identified. Many people searched for someone to blame. The Triangle Shirtwaist Company owners, Blanck and Harris, were tried for manslaughter, but were found not guilty. The fire and the large number of deaths exposed the hazardous conditions and fire danger that was ubiquitous in these high-rise factories. Shortly after the Triangle fire, New York City passed a large number of fire, safety, and building codes and created stiff penalties for non-compliance. Other cities followed New Yorks example.

Ibn Khaldun Achievements and Profile

Ibn Khaldun Achievements and Profile Ibn Khaldun is an important figure in Medieval History. Key Facts Other Names: Ibn Khaldun was also known as Abu Zayd Abd al-Rahman ibn Khaldun. Notable Achievements: Ibn Khaldun was noted for developing one of the earliest nonreligious philosophies of history. He is generally considered the greatest Arab historian as well as the father of sociology and the science of history. Occupations: PhilosopherWriter HistorianDiplomatTeacher Places of Residence and Influence: AfricaIberia Important Dates Born: May 27, 1332Died: March 17, 1406 (some references have 1395) Quotation Attributed to Ibn Khaldun He who finds a new path is a pathfinder, even if the trail has to be found again by others; and he who walks far ahead of his contemporaries is a leader, even though centuries pass before he is recognized as such. About Ibn Khaldun Abu Zayd Abd al-Rahman ibn Khaldun  came from an illustrious family and enjoyed an excellent education in his youth. Both his parents died when the Black Death struck Tunis in 1349. At the age of 20, he was given a post at the court of Tunis and later became secretary to the sultan of Morocco in Fez. In the late 1350s, he was imprisoned for two years for suspicion of participating in a rebellion. After being released and promoted by a new ruler, he again fell out of favor, and he decided to go to Granada. Ibn Khaldun had served the Muslim ruler of Granada in Fez, and Granadas prime minister, Ibn al-Khatib, was a renowned writer and a good friend to Ibn Khaldun. A year later he was sent to Seville to conclude a peace treaty with King Pedro I of Castile, who treated him with great generosity. However, intrigue raised its ugly head and rumors were spread of his disloyalty, adversely affecting his friendship with Ibn al-Khatib. He returned to Africa, where he changed employers with unfortunate frequency and served in a variety of administrative posts. In 1375, Ibn Khaldun sought refuge from the tumultuous political sphere with the tribe of Awlad Arif. They lodged him and his family in a castle in Algeria, where he spent four years writing the  Muqaddimah.   Illness drew him back to Tunis, where he continued his writing until difficulties with the current ruler prompted him to leave once more. He moved to Egypt and eventually took a teaching post at the Quamhiyyah college in Cairo, where he later became chief judge of the Maliki rite, one of the four recognized rites of Sunnite Islam. He took his duties as judge very seriously perhaps too seriously for most of the tolerant Egyptians, and his term did not last long. During his time in Egypt, Ibn Khaldun was able to make a pilgrimage to Mecca and visit Damascus and Palestine. Except for one incident in which he was forced to participate in a palace revolt, his life there was relatively peaceful- until Timur invaded Syria. The new sultan of Egypt, Faraj, went out to meet Timur and his victorious forces, and Ibn Khaldun was among the notables he took with him. When the Mamluk army returned to Egypt, they left Ibn Khaldun in besieged Damascus. The city fell into great peril, and the city leaders began negotiations with Timur, who asked to meet Ibn Khaldun. The illustrious scholar was lowered over the city wall by ropes in order to join the conqueror. Ibn Khaldun spent nearly two months in the company of Timur, who treated him with respect. The scholar used his years of accumulated knowledge and wisdom to charm the ferocious conqueror, and when Timur asked for a description of North Africa, Ibn Khaldun gave him a complete written report. He witnessed the sack of Damascus and the burning of the great mosque, but he was able to secure safe passage from the decimated city for himself and other Egyptian civilians. On his way home from Damascus, laden with gifts from Timur, Ibn Khaldun was robbed and stripped by a band of Bedouin. With the greatest of difficulty, he made his way to the coast, where a ship belonging to the Sultan of Rum, carrying an ambassador to the sultan of Egypt, took him to Gaza. Thus he established contact with the rising Ottoman Empire. The rest of Ibn Khalduns journey and, indeed, the rest of his life was relatively uneventful. He died in 1406 and was buried in the cemetery outside one of Cairos main gates. Ibn Khalduns Writings Ibn Khalduns most significant work is the Muqaddimah. In this introduction to history, he discussed historical methods and provided the necessary criteria for distinguishing historical truth from error. The Muqaddimah is considered one of the most phenomenal works on the philosophy of history ever written. Ibn Khaldun also wrote a definitive history of Muslim North Africa, as well as an account of his eventful life in an autobiography entitled Al-tarif bi Ibn Khaldun. More Ibn Khaldun Resources Biographies Ibn Khaldun His Life and Work by M. A. EnanIbn Khaldun: Historian, Sociologist Philosopher by Nathaniel Schmidt Philosophical and Sociological Works Ibn Khaldun: An Essay in Reinterpretation (Arabic Thought and Culture) by Aziz Al-AzmehIbn Khaldun and Islamic Ideology (International Studies in Sociology and Social Anthropology) edited by B. LawrenceSociety, State, and Urbanism: Ibn Khalduns Sociological Thought by Fuad BaaliSocial Institutions: Ibn Khalduns Social Thought by Fuad BaaliIbn Khalduns Philosophy of History - A Study in the Philosophic Foundation of the Science of Culture by Muhsin Mahdi Works by Ibn Khaldun Muqaddimah by Ibn Khaldun; translated by Franz Rosenthal; edited by N. J. DowoodAn Arab Philosophy of History: Selections from the Prolegomena of Ibn Khaldun of Tunis (1332-1406) by Ibn Khaldun; translated by Charles Philip Issawi

'An awareness of the impact of (national) culture on people in work Essay - 1

'An awareness of the impact of (national) culture on people in work organisations' is important in today's world - Essay Example Despite this, there are theories that argue that cultural diversity has a tendency of contributing to lack of performance in the working environment (D’Almeida, 2007). According to Quappe and Cantatore (2007), Cultural awareness is defined as the foundation of communication and the ability of people to become aware of their cultural values, perceptions and beliefs. This answers the questions that people often have in the mind regarding why things are done in a certain way, how people perceive the world, and why they react the way they do. Cultural awareness becomes an important object when one has to interact with people from other cultures who see things differently, have different opinions, and ways of evaluating things. What is often more appropriate in ones culture could be different and inappropriate in the other’s culture, and this provides an opportunity for conflicts in the work place. With this view, it is therefore important to create awareness and have knowle dge on the impact of cultural diversity amongst work mates. Many researchers have been dwelling around the issue of cultural diversity in organizations and other work places and in the process, many theories have been put in place, the purpose of these researches is to ascertain the importance of having awareness of the impact of multiculturalism in organizations. D’Almeida (2007) found out that the integration of cultural diverse groups has been involved in many parts of team dynamics in organizations with different types of customers, this has increased misunderstandings, resulting in negative effects on the side of production, job togetherness, and the quality of service has been greatly affected. In order to address the issue of negative effects of cultural diversity in organizations, there are varieties of measures that organizations should undertake. One of them is leadership approaches and trainings, which should be good enough to address the issues faced with regard t o cultural diversity. Many issues have to be overcome so that individuals can reach the objective of increasing motivation and targeted productivity levels. Amongst the awareness created is knowledge on individuals’ identities, perceptions on various things, variations in geographical setup, together with the internal and external environments. Beck and Rubaii- Berret, who are cited in D’ Almeida (2007) point out that individuals in the work place must understand and observe morals towards other people in workplace; doing this brings about motivation and effectiveness to the workers and they can therefore reach the targeted production level in the organization. Cultural awareness is very crucial for multicultural groups to maximize their business potential. It helps members of a multicultural group to identify wrong doings and best ways of solving conflicts. This can be effected through training, and by also identifying the most crucial regions that need attention and formal cross cultural awareness. There are various ways in which cultural differences can manifest from within a group of closely related people, and in this case, the workmates. According to, Kwintessential (n.d) creating real cross cultural harmony is accomplished through appropriately designed cultural awareness training. Ways of Creating Cultural Awareness 1. Treating colleagues as individuals To effectively deal with the issue of diverse cultures, people have

Self-Reliance Essay Example | Topics and Well Written Essays - 500 words

Self-Reliance - Essay Example Conformity, consistency, and regret are three of the barriers to self-reliance (â€Å"Self-Reliance†). People tend to conform to societal expectations and in an attempt of doing so, lose track of their personal goals and desires. Consistency is stated as a barrier to self-reliance because it deprives an individual of the opportunity to experience new things in life, challenge the beliefs inculcated into him/her by others which is required to make informed decisions, and develop more skills. Consistency is repetition and it is a barrier to creativity and innovation, hence also a barrier to self-reliance. Regret is a barrier to self-reliance because it is regressive in effect and does not make any valuable contribution to an individual’s life. It is good to regret but only to the extent that the individual realizes where he/she has done the mistake so that it can be corrected in the future. Regretting about things that the individual cannot do anything about is not produc tive. I can relate to Emerson’s viewpoint on the barriers to self-reliance. I love meat but in an attempt to conform to the expectations of most members of my family who are true vegetarians and consider it ethically unjustified to eat meat, I have remained a vegetarian going against my nature for a long time. I do physical workout quite often. I have noticed that I need to keep changing the ways I do physical workout in order to maintain my interest in the exercise. The same kind of exercise done repeatedly becomes boring. Likewise, consistency in anything creates the room for boredom. My grandfather died a few years ago. I often regret not having spent much time talking to him while he was alive. This regret and realization has made me more caring and loving toward the elderly. I have used my regret in a constructive way to achieve self-reliance rather than letting it become a barrier to that. Steps I can take to achieve self-reliance include taking measures to remove the barriers to