Voluntary Carbon Business Markets †Free Samples to Students

Question: Discuss about the Voluntary Carbon Business Markets. Answer: Introduction Puma Energy can be said as a mid and downstream Oil corporation where the major stakeholders are Trafigura and Angloan Sonagol Group. The organization operates in more than forty-five countries across the globe and the organization is engaged in supplying, refining, storing and distribution of oil and gas in general. Apart from that, the organization gets engaged in retailing some petroleum products. Currently, the organization holds and actively operates more than 2000 service stations and they have 7.9 millions of cubic meters or more than 50 barrels of oil storage infrastructure. The organization in todays market has recruited over 7500 individuals to their workforce and the organization is head quartered in Singapore presently. The purpose of this report is to shed light on the fact that how the management of this organization can expand their business into the market of Africa and especially in the market of Ghana. Puma Energy is an organization headquartered in Singapore, has a vision of expanding their business in the market of Africa and especially in the market of Ghanas fuel market. It is a matter of fact that for the past ten years Puma Energy has been assisting the energy supply or fuel supply market of Ghana. Until today, Puma is operating in several Western, Southern and Central African nations like Mozambique, Malawi, Zambia and many more engaging in supplying commercial and airlines fuel supply, selling lubricants in more than 150 service stations scattered in parts of these countries[1]. In the year of 2010, the concern has merged with Castrol making an alliance for retailing lubricants in the market of Africa. Trafigura Group majorly owns the organization with 49% stake. In recent times, the organization Puma Energy is totally equipped to provide some bitumen to the road construction organizations. As Ghana is a developing country many works on infrastructures are going on there at this moment. Thus the management of Puma Energy has decided to take the opportunity to make the most out of the lucrative business there and thus the organization wants to expand their business in the land of Ghana in a quite aggressive manner[2]. Puma Energy imports bitumen that satisfies the regional standards of the bitumen according to the qualitative factors. The organization is aiming to provide this bitumen by importing them in large carrier ships for retailing those to the contractors or the organizations who take the responsibility of constructing the roads. Bitumen is an essential ingredient for the construction works of roads and thus in the land of Ghana, selling Bitumen can become a lucrative business in no time[3]. The organization has introduced emulsion-man ufacturing units throughout many of the bitumen facilities. The corporation manufactures emulsions for various types of application regarding road, pavements and maintenance reasons and apart from those, they assist in tack coating, prime coating ad surface dressing works. The organizations introduced the fact that cold applications of binders are more environment friendly, as there are no presence of toxic fumes and lesser chance of setting fire and that becomes a big matter of opportunity for the organization for expanding their business in the land of Ghana with providing bitumen for the constructional works in there. Market analysis For expanding business in a foreign market, an analysis of the market is very important and a detailed analysis is done on the various factors of market in the land of Ghana in this section. Political Puma Energy is an oil company based in Singapore, having their regional offices in places like Johannesburg, Brisbane, Geneva, San Juan and Tallinn. Now they are looking to launch their Bitumen terminals in Ghana. As the far as the political aspects are concerned, Ghana, with their stable political government provides a perfect platform with well set up democratic institutions to make sure there is good governance. Another important aspect is that the labour force of Ghana is extremely cost-effective and adaptable in nature[4]. Above all the Government is always keen to welcome investors from abroad and there are lot of incentives available to inspire entrepreneurs for starting their operations in their land[5]. Economic - Ghanas Economic Recovery Program is framed to ensure economic productivity for a reduced cost to the Government and thereby lead to lowering of inflation through strict fiscal and monetary policies. The economic policies of Ghana ensure transparency and accountability for each operation. There is a participatory approach to the economic scenario that is aimed to focus on broad consultation and building consensus among the public. Therefore, the imperative thing for Puma Energy would be to abide by Ghanas economic policies and carry out their operations in a smooth and secured manner to prevent hindrances from hampering their business[6]. Financial Financially, Ghana provides ample of opportunities and benefits to the investors. Puma Energy needs to carefully analyze the financial aspects of Ghana by looking into the corporate tax rates applicable, which would always vary from the one, existing in their native region. There are various incentives related to the location, where the business gets set up, which Puma can avail for carrying out their operations in a free and fair manner. The tax percentages vary from one sector to another. For instance, 8% is applicable for income from exports in non-traditional sector, 25% is allotted for Hotels and 35% is applicable for all other sectors. To be particular about looking into the financial aspects, Puma Energy should do proper research by going through business journals and magazines so that they are acquainted with the rates prevalent for them[7]. Most importantly, the minimum capital, which needs to be invested for launching the business, would have to be taken care of in a systematic manner. This is where, the importance of launching a business in an appropriate location comes into play by taking into consideration the cost of living which would obviously help in determining the amount of money they can raise from the market[8]. Legal- A business is always bound a countrys legal rules and regulations, which get framed by the Government. The legal framework of Ghana ensures regulation of businesses and corporate bodies to be governed by the principles specified under the Companies Act, 1963. Legal registration of businesses is of utmost importance and organizations need to acquire the certificate of registration and a certificate to commence business, which would be issued by the regulatory body, The Registrars General Department, without which businesses, irrespective of their type, sole proprietorship, limited liability or an enterprise, would be considered as an illegal entity[9]. Puma Energy has to ensure legal compliance, which would extremely important for them to consider, before they look to establish themselves on the territories of Ghana. Maintaining the books of accounts, to give an idea of the shape that the business is in, whether they are making profit or incurring losses, is a necessity. Cultural Any business, which looks to set up a branch on foreign soil, one of the most essential things they need to consider is the culture of that particular region. Culture is nothing but the mindset and traditions which people of a particular region possesses, through the habits developed over a long period of time. There are more than 100 ethnic groups, which reside in Ghana. Akans Ashanti Tribe is one of the largest tribes of Ghana. People in general share a very strong bonding among the families and for them, living their lives with honour, dignity and good reputation matter a lot[10]. Puma Energy should look to cash on and mould their employees in such a manner, so that they gel with the cultural aspects of Ghana. Conducting their business through clarity and transparency, with no hidden agendas, would go a long way in capturing peoples attention and thereby make their business profitable. International market expansion strategy After building a loyal customer base in the domestic market, organizations tend to expand their business in the international market and for this reason the organizations needs to be aware of all the factors that can affect a productive business venture and the management thus has to act accordingly[11]. It is seen how Puma Energy has grown rapidly in the past few years and they have achieved the capability to expand their business in the market of Ghana for providing bitumen to their organizations or contractors for building roads and pavements. There are various factors that the business leaders must take into considerations regarding expanding business to a foreign market, for an example, it can be said that they have to think that whether they can build a loyal and potential customer base in the new market or not and how profitable their venture would be in an unknown market. Some factors that may pose issues for expanding business in a foreign country are provided in this sectio n of this report[12]. Different cultural norms in different country can become an issue while expanding the business and it is seen how successful business organizations face obstacles regarding this issue while operating in a country where cultural differences plays a vital role in determining the profitability of the business[13]. Tax codes and compliance issues Each country has different tax codes and for a successful expansion of business the management of the organizations needs to take into consideration that they need to learn the different tax codes and learn the business regulations and packaging standards of that country. Just like the tax codes, the packaging standards differs from country to country and it is seen how organizations needs to incorporate directions in various languages to ease the issue[14]. In some countries the business world moves in a very rapid manner and it is seen that in some cases business does not move maintaining the same growth rate. Thus before expanding their business to the market of Ghana, the management of Puma Energy needs to be aware of the fact that their business might now grow as rapidly as they have noticed earlier in their domestic market[15]. The management of the corporation must be aware of the fact that they have to build the reputation from nothing in the foreign market as they cannot carry the good will and reputation they have in their domestic market to the foreign market where they are trying to expand their business[16]. It is seen that there are some organizations whose reputation is wide spread and thus they do not have to be bothered about building a reputation in foreign market, but for most of the organizations to taste the success, has to build a good will or reputation for a steady growth of business in an unknown market. The management of the organization has to ensure that the products they are selling are of the highest quality than the goods people are getting from the domestic organizations. It is a matter of fat that if Puma Energy delivers the products of highest quality they can easily replace the domestic organizations and become a successful organization. Choosing right business partners The organization needs to plan in a way so that they can share the amount of loss incurred or the share of profit with the stakeholders just to distribute the matters of concern. While expanding business globally, in most cases management of business organizations tends to merge their organization with a reputed brand hailing from that particular country, where the organization is attempting to expand their business[17]. It is a matter of fact that, if the organizations choose the right business partners they would surely become successful in lesser time and thus it has become a very popular idea to expand business with a partnership between two or more than two business organizations. To operate business in a foreign market with efficiency, Puma Energy will e needing a strong market entry strategy and in the current scenario, choosing joint venture option would be perfect for an organization like Puma Energy[18]. In this context, Puma Energy is trying to expand their business to a foreign land where they want to provide bitumen for the construction of roads and pavements. Ion this scenario they must collaborate with an organization that has some reputation in that domestic market to earn the faith of the customers and in this manner in lesser time Puma Energy would be able to make a firm loyal customer base. There are some merits and demerits of joint venture and considering all those options it is seen that for an organization like Puma Energy, Joint venture would be the most suited option[19]. It is a matter of fact that there might be some issues of matter of conflicts between the partners while operating the business, but it would be wiser to try to eradicate all those issues and to look forward to build a strong relationship with that partner organization and take the path of glory and success working together on it. In the joint venture, the motive of the workforces of Puma Energy should be to maximize the advantage gained from the partnership and to maximize their own competitive position in the unknown market[20]. Conclusion Thus to conclude, it can be said that, Puma Energy has a big brand value and if they want to expand their business in the market of Ghana by providing bitumen for construction of roads and pavements, it would be wiser to make a joint venture in an unknown market to share the liabilities. In short, analysing all the factors, it can be said that providing bitumen in a nation which is developing and the development growth is quite on the higher side it would be a great opportunity for the organization to expand their business in the land of Ghana. References Banalieva, Elitsa R., and Charles Dhanaraj. "Home-region orientation in international expansion strategies."Journal of International Business Studies44.2 (2013): 89-116. Bayon, Ricardo, Amanda Hawn, and Katherine Hamilton.Voluntary carbon markets: an international business guide to what they are and how they work. Routledge, 2012. Beamish, Paul.Multinational joint ventures in developing countries (RLE International Business). Routledge, 2013. Burgenmeier, Beat, and Jean-Louis Mucchielli, eds.Multinationals and Europe 1992 (RLE International Business): Strategies for the Future. Routledge, 2013. Casson, Mark, ed.The Growth of International Business (RLE International Business). Routledge, 2013. Cavusgil, S. Tamer, et al.International business. Pearson Australia, 2014. Dunning, John H.Multinationals, Technology Competitiveness (RLE International Business). Vol. 13. Routledge, 2013. Gamble, John E., and Arthur A. Thompson. Essentials of strategic management. Irwin Mcgraw-Hill, 2014. Haley, George T., Usha CV Haley, and ChinHwee Tan.New Asian emperors: The business strategies of the overseas Chinese. John Wiley Sons, 2012. Johnson, Gerry.Exploring strategy: text and cases. Pearson, 2017. Killing, Peter.Strategies for joint venture success (RLE international business). Vol. 22. Routledge, 2012. Lindberg, Per, Christopher A. Voss, and Kathryn L. Blackmon, eds.International manufacturing strategies: context, content and change. Springer Science Business Media, 2013. Mathur, Shiv Sahai, Shiv Mathur, and Alfred Kenyon.Creating value: successful business strategies. Routledge, 2012. Turnbull, Peter W., and Jean-Paul Valla, eds.Strategies for international industrial marketing. Routledge, 2013. Wild, John J., Kenneth L. Wild, and Jerry CY Han.International business. Pearson Education Limited, 2014.

The Crucible and Hale Essay Example

The Crucible and Hale Paper The Crucible Guided Viewing Questions KEY Who are Reverend Parris, Betty, and Abigail? What is their relationship? Rev. Parris is the minister of Salem, Betty is his daughter, and Abigail is his niece. Who is Tituba? What is her relationship to the family? Tituba is the Parris’s slave from Barbados.   What is wrong with Betty? Betty is unconscious after being caught by her father dancing in the woods with other girls from Salem.   Why does Parris suggest calling in Reverend Hale? Rev. Parris thinks the Devil has entered Salem and turned the girls into witches. Who are Ann and Thomas Putnam? What do they suggest is Betty’s problem? What is their motivation for suggesting this? The couple who lost all but one child, Ann. The Putnams believe that Betty is being controlled by the Devil and is suffering the same symptoms as their daughter Ruth related to withcraft.   Who is Ruth? What is her relationship to the Putnams? What is wrong with her? How do the Putnam’s tie her problem to Betty’s? Ruth is the Putnams’ daughter; she is the other girl who is unable to wake after doing black arts in the woods with Tituba.   Who is Mercy Lewis? What is her relationship to the Putnam’s? The Putnams’ servant.   What does the conversation between Abigail, Mercy Lewis, Mary Warren, and Betty reveal about their recent activities? The girls are making the idea of witchcraft up to avoid getting punished for dancing in the woods. Who is John Proctor? What is his relationship to Mary Warren? What is his relationship to Abigail? How does he feel about his relationship with Abigail? John Proctor is a landowner and a farmer, who separates him self from the town. We will write a custom essay sample on The Crucible and Hale specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Crucible and Hale specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Crucible and Hale specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Mary Warren is the Proctors’ servant; she replaced Abigail Williams, with whom he had an affair. Who is Elizabeth Proctor? What does Abigail think of her? How might this affect the outcome of the play? Elizabeth Proctor is John’s wife. Abigail despises Elizabeth because she dismissed her and brought suspicion on her. Abigail targets Elizabeth because she wants to take her place in John’s life.   Who is Giles Corey? Why is he introduced into the play? Giles Corey is an illiterate farmer who is a friend of John Proctor. His wife, Martha, reads books at night, and he says he â€Å"can’t pray.   Who is Rebecca Nurse? What is her role likely to be in the play? Rebecca Nurse is an elder in the town, married to Francis Nurse, who says that the â€Å"witchcraft† is just the girls’ foolishness. All of her children and grandchildren are all still alive.   Why is the issue of Parris’s salary raised? Rev. Parris required that he be given the deed to the minister’s house; he is concerned with temporal, earthly things seemingly more than heavenly things. ? 14. What is the Putnams’ grievance over land? What significance might this have in the play? Thomas Putnam feels as if he was cheated out of land by his father and is always   What do the Puritans think of books other than the Bible? How do you learn about this in Act One? Books other than the Bible are folly and possibly evil.   How does Hale confuse Tituba? What is the significance of their conversation? Hale’s questioning is loaded with biased questions – assuming Tituba’s guilt as a witch which confuses Tituba; Hale also is beating Tituba as he questions her.   How and by whom are the other villagers accused of witchcraft? What is the motivation for the girls’ accusations? What is the significance of the scene between Elizabeth and John Proctor? What does it reveal about their relationship and about each of their characters? Elizabeth and John Proctor have a strained relationship and a â€Å"cold† home due to John’s affair with Abigail. John has not forgiven himself.   What is the gift Mary Warren gives to Elizabeth? Mary Warren gives Elizabeth a poppet, a rag doll. 20. What information does Mary provide about the trials? Why does John forbid her from attending? Elizabeth’s name has been mentioned in connection witchcraft. Mary Warren is an â€Å"official of the court. † John forbids Mary from attending the trial because he knows that it’s a sham because Abigail told him that she made the â€Å"witchcraft† up.   Why does Reverend Hale come to the Proctors’ home? What does this scene reveal about Hale’s role in the trial? Hale visits the Proctors to test the Christian character of the home. Hale is the investigator trying to find the truth.   What relationship does Hale suggest exists between the church and the court? Hale believes that the relationship between the church and the court is too close together – that justice is impossible.   What does Proctor tell Hale about why the children were ill? How does he claim to know? Proctor tell Hale that the children/girls are making the â€Å"witchcraft† up; Abigail told him.   What is the point of the discussion between Hale and the Proctors about whether or not they believe in witches? The Proctors do not believe in witchcraft, this going against what the church says. What does Giles report to the Proctors? What is the significance of his revelations? Giles reports that his wife, Martha, has been arrested.   What event begins to change Hale’s opinion about the arrests? How does he feel about the court? Elizabeth Proctor is arrested based on possession of a poppet that has a needle in its body (Abigail simultaneously stabs herself with a needle). Mary Warren says she made the doll while sitting in court.   What role does Cheever play? What is revealed about his character? Cheever is the arresting officer. He says he has been ordered to do so (he does not question his orders). What do we learn about why Mary Warren gave the poppet to Elizabeth? Why is Elizabeth arrested? On what grounds? What do we learn about Mary Warren’s motives at the end of the scene? How do Proctor, Francis, and Giles plan to use Mary Warren’s testimony to prove that â€Å"Heaven is NOT speaking through the children†? What is the significance of Proctor plowing on?

Briar Rose essays

Briar Rose essays In a nutshell: Briar Rose is the story of the Holocaust intertwined with the fairy tale of Sleeping Beauty. The story begins with the death of the "Gemma," the grandmother of Becca. Through out Beccas life Gemma told the story of Sleeping Beauty many times to her. Now, however, after making a promise to her grandmother, to find her past, the once insignificant fairy tale might be a clue to her actual past. Before her grandmother's death Becca had vowed to fulfill her grandmothers promise, which was to rediscover her origin. After the grandmother's death, Becca became intrigued in what she had found in a box Gemma left behind. In the box there were only vague clues about Gemmas past. Drawn to the mystery of her grandmothers past, Becca continued to search for clues. After finding out what could be a lead to Gemmas past, Becca decides to go to Poland were everything began. Once in Poland Becca tries to solve the mystery. When Becca goes to Joseph Potocki, a once close friend of Gemma, this is all answered There in Joseph Potocki's house Becca finds the shocking conclusion to her grandmother's past. Gemma's fairy tales were not all so make believe in the end. The story Joseph told was shocking. Gemma's past was darker than Becca thought. As Joseph told his story, Becca began to realize not only the significance of the story; but also what Gemma actually went through. The story explained Josephs and Gemmas escape from the Holocaust. Joseph goes on to explain how he had saved Gemma by bringing her back to life, the escape from the concentration camps, and finally, freedom. After finding the truth Becca returns home content, knowing she has fulfilled her vow. What's so special: The book has a rich and intriguing story line. It uses the fairy tale of Sleeping Beauty intertwined with the Holocaust to make an all most life like story, that keeps you reading fo...

Free Essays on Higher ED

The Role of Higher Education People view higher education from many different perspectives. For some, it is a pathway to a career. For others, it is an opportunity to learn more about oneself. I believe that the purpose of higher education is to facilitate intellectual growth that will enable the individual to become an active citizen of the world and to prepare the learner for success in a chosen profession.. Therefore, I think teachers are here to teach, but also to dedicate themselves and their resources to assisting students in achieving the ultimate success as inquisitive learners, engaged and thoughtful citizens, and caring and competent professionals. The first step in the journey toward intellectual wisdom through higher education requires the critical examination of oneself. No one perspective offers the answers to questions that face us in the twenty-first century. Broad cultural and intellectual perspectives presented through the arts, humanities, and social and natural sciences are the pathways to understanding the complexities of our world, our professions, and our communities. Developing a broad perspective of the world relies on an exchange of ideas from a variety of sources that are not strictly related to one's profession. I believe most university campuses strive to unite the wisdom of general education and the knowledge of professional preparation into an integrated process of true learning through higher education.... Free Essays on Higher ED Free Essays on Higher ED The Role of Higher Education People view higher education from many different perspectives. For some, it is a pathway to a career. For others, it is an opportunity to learn more about oneself. I believe that the purpose of higher education is to facilitate intellectual growth that will enable the individual to become an active citizen of the world and to prepare the learner for success in a chosen profession.. Therefore, I think teachers are here to teach, but also to dedicate themselves and their resources to assisting students in achieving the ultimate success as inquisitive learners, engaged and thoughtful citizens, and caring and competent professionals. The first step in the journey toward intellectual wisdom through higher education requires the critical examination of oneself. No one perspective offers the answers to questions that face us in the twenty-first century. Broad cultural and intellectual perspectives presented through the arts, humanities, and social and natural sciences are the pathways to understanding the complexities of our world, our professions, and our communities. Developing a broad perspective of the world relies on an exchange of ideas from a variety of sources that are not strictly related to one's profession. I believe most university campuses strive to unite the wisdom of general education and the knowledge of professional preparation into an integrated process of true learning through higher education....

Information Technology and Explosive Change Essay

Information Technology and Explosive Change - Essay Example Over the years, the level of innovation that technology has brought in the running of companies is unprecedented. Unlike before when the use of technology was confined to some few business set ups, today, information technology is in use in almost every company to bring about swift changes in the way companies go about their everyday activities – thus innovation. With technological innovations, information technology tools are today at the hem of affairs instead of manual application of human strength and knowledge. Such innovations have brought about speed in the delivery of work, thereby making companies have higher outputs. This means that efficiency generally go up with innovations because â€Å"many people have the tools to design new and innovative software to solve common problems and improve efficiency† (Global Guru, 2009). As information technology enhances and increases rate of production with innovative ways of getting production implemented, information technology again plays an important role of ensuring that products and services reach as many customers as possible. In times past, people living in one country barely had an idea about the kind of business that went on in other countries. Today, companies with just one branch in one country can boast of global customer base because of the power of information technology. Via the internet, companies of all kind – including individual freelancers make thousands of dollars a month because of the expanded reach of customer base that information technology offers them. To conclude, all companies who have not fully come to embrace the miracle of technology are advised to do so. Research among companies on how best they can utilize technology should not stop so that they will not lug behind in the new global trend. National Institute of Health (2011). Using Technology to Study Cellular and Molecular Biology. Retrieved October 31, 2011 from

Case study Essay Example | Topics and Well Written Essays - 250 words - 45

Case study - Essay Example Cost reduction capabilities help the company to minimize operational cost and other overheads. Bella enjoys technological capabilities by producing less sophisticated products that would sell easily for customers’ consumption. The first set back that fails Baton is the sudden departure of a project manager at St Louis. The human resource finds it complicated to recruit new individuals to occupy the vacant positions. Baton faces serious technical problems and sourcing issues such as pairing of Audio-to-Digital Converter (ADC) with a higher performing low noise amplifier. Asia does not manufacture a microcontroller making the company purchase it from America causing much delay and in effect raising the cost of acquisition. Conflict of interest between design and manufacturing sections contributed to Baton failure (Leonard &Young 2012). Bella India should take on project TKO and develop EKG because of the fast growing market despite the competition faced. The low costs of their products attract the customers. Services such as warranty would outdo the competitors. The management team has the knowledge of the market places ensuring penetration and conquering new markets. Organization’s strategies such as designing a simple and affordable portable equipment (2kg) that would connect a larger community gearing its

Employment contract Essay Example for Free

Employment contract Essay To raise a grievance at work the first step would be to talk to your line manager, explain the situation and see if the problem can be solved informally. If, however, the grievance cannot be resolved informally then the issue can be raised formally using the following procedure: Stage 1 Employees may request in writing a formal meeting with the line manager to state the grievance. Where the issue involves the line manager, this request should be made to the manager’s manager (area manager). Grievances should be made as soon as possible and in any event within 3 months of the issue complained about taking place. A hearing will be arranged, normally within 10 working days, for the employee to discuss the issue with the manager. A decision will be made once the matter has been fully investigated and the manager will communicate their response in writing within 5 working days. This should include details of the employee’s right to appeal. Stage 2 If the employee is dissatisfied with the decision then they have received in stage 1 then they can take their grievance further and request in writing a formal meeting under stage 2 of the grievance procedure. This will be conducted by a manager other than the manager that carried out the stage 1 meeting. The employee will receive the decision of this hearing in writing within 5 working days. Stage 3 If the employee is still dissatisfied with the decision then they may appeal in writing to the Chief Executive of the Trust within 10 working days of receipt of the stage 2 decision. A further meeting will take place and the decision will be confirmed in writing within 5 working days of the hearing. The decision at stage 3 of the procedure is final, in so far as the Trusts internal procedures are concerned. Bv 1. Data Protection All confidential information should be kept secure by employees in order to protect customers and their families. Confidential information (e.g. customer support plans, support notes and medication administration forms) must not be left in a place where non-authorised individuals may view it. Data should not be passed on to anyone without the consent of the customer or their next of kin. 2. Grievance Any grievances should be reported to the line manager to try to resolve the issue informally. If, however, it is not resolved at this level then there is a grievance procedure in place which enables employees to pursue the matter formally. 3. Conflict Management If employees have a problem with another member of staff and it cannot be resolved between themselves then they should contact their line manager for assistance with resolving the issue. If the conflict involves the line manager or if the employee feels that they are not receiving adequate support then they should report to the area manager. 4. Anti-discriminatory Practice All employees are expected to act with dignity and respect towards each person’s individual beliefs and identity. Customers, accessing Oaklea care and support services, should not be treated less favourably based on their; age, sex, disability, race, religion or belief, sexual orientation, marital status or pregnancy/maternity or gender. 5. Health Safety All employees have personal responsibility in ensuring their own and others health, safety, and welfare at work. We are required to read and apply organisational policies and procedures regarding health and safety, undertake necessary training, wear personal protective equipment (PPE) provided, use safety equipment and safety devices where required and report any hazardous conditions to the line manager or Health and Safety Officer. 6. Confidentiality All information concerning customers and/or their families must be treated  with the upmost respect and all employees have an obligation to protect this information. Confidential information must not be disclosed to a third party either formally or informally (gossip). The sharing of information may be necessary for continuation of good care and support of customers (e.g. between other employees or professions). If employees are asked to disclose information about a customer and are concerned that doing so may breach confidentiality then clarification should be sought via the line manager. 7. Whistle blowing If employees need to raise concern about a risk, malpractice or wrongdoing that affects others such as customers, other staff members, the company or the public then the company’s whistleblowing procedure should be followed. The first stage of this procedure would be to raise concerns with the employee’s line manager either in writing or through a meeting. If the issue involves the line manager or if the employee has already raised their [emailprotected] ?U: concerns with the line manager and feel that they have not been adequately addressed then the second stage of the procedure should be followed. At this stage, issues may be raised either in writing or through a meeting with a Director. If stage 2 has been undertaken and the employees concerns are unresolved or if they feel that the matter is so serious that it should be investigated by the Chief Executive immediately then concerns should be raised either in writing or via a meeting. Any employee raising concerns under the whistleblowing procedure has the right to remain anonymous. Bvi As a Community Home Carer, my role is to provide individualized care and support to people with social care needs so that they may continue to live in their homes and in the community. A care plan is in place for each customer that explains their specific needs and what care they require from us. My duties/responsibilities may include: Assisting customers with washing, bathing, personal hygiene, dressing, toileting, continence and catheter care. Meal and drink preparation and help with feeding where necessary. Helping customers to comply with their prescribed medication and fill out Medication Administration Records (MAR). Supporting customers  with cleaning, laundry, shopping and other household duties as required. Helping customers with mobility skills, transferring them safely where required (e.g. from bed to chair) and helping them to use aids and personal equipment. Providing end of life care. Documenting the care given at each visit in the Daily Support Notes (DSN). Liaising with other carers and health care professionals to ensure continuity of care. By carrying out these duties to a high standard and conforming to all policies, procedures and guidelines, customers will receive a quality service that will help them to maintain as much independence as possible in a safe environment within their own homes. The safeguarding carried out by carers is essential in protecting the health, wellbeing and human rights of vulnerable adults, and ensures that they live free from harm, abuse and neglect. It is our duty to report any safeguarding concerns to the appropriate person(s) so that action may be taken to protect the wellbeing of service users. Bvii a) Following best practice within my work role helps to safeguard vulnerable adults living in the community and ensures that they receive a quality service that promotes health and wellbeing. It is important that I stay within my job role, follow policies and procedures, keep up to date with changes in policies and legislation and keep up to date with training to develop my skills in the workplace. It is also important to work as part of a team, passing on skills where necessary (e.g. to new staff members) and gaining feedback from colleagues. Good communication skills are essential between team members and other professions involved in the care of the service user as this enables continuity of care. b) Failing to carry out the requirements of my role by not following policies, procedures and legislation and not complying with regulatory bodies endangers the health and wellbeing of service users and may put other team members at risk. Not following manual handling procedures, for example, would put me and the service user at risk of injury and not wearing personal protective equipment  when necessary may put me and others at risk of infection. Poor practice may also result in complaints from service users, disciplinary action and in severe cases it may lead to me losing my job, being prosecuted and/or prevented from working in the health and social care setting. Bviii As a Community Home Carer I must follow best practice within my work role and work to the company policies and procedures that mirror laws and legislation. There are also external factors which influence the standards that I must adhere to in my work such as the Care Quality Commission (CQC) essential standards, Skills for Care’s Common Induction Standards (CIS) which are the standards people working in health social care need to meet before they can safely work unsupervised (e.g. manual handling, first aid, health and safety training), the Health and Care Professions Council (HCPC) codes of practice and ADASS’ ‘Safeguarding Adults: A National Framework of Standards for good practice and outcomes in adult protection work’, which sets out a framework of best practice standards. Government initiatives also have an influence on the roles of carers such as ‘Our Care, Our Health Our Say’ which sets out policy goals to make health and social care ser vices that are designed around the patient rather than the needs of the patient being forced to fit around the service already provided. ‘Putting People First’ also aims for a personalised approach to the delivery of adult social care. Bix a) Two different representative bodies which influence my area of work are the care quality commission and the health and care professions council. b) The role of the care quality commission (CQC) is to regulate, inspect and review all adult health and social care services in the public, private and voluntary sectors in England and make sure that they are meeting national standards. These services include hospitals, care homes, GPs, dentists and services in the home (e.g. home carers). The Health and Care Professions Council (HCPC) are a regulatory body set up to protect the public by keeping a register of health and care professionals that meet their standards for training, professional skills, behaviour and health. If professionals fail  to meet these standards then they may be removed from the register and prevented from practicing. The HCPC replaced the General Social Care Council (GSCC) which was abolished in 2012.